Frequently Asked Questions

Q. Do I have to be a good swimmer to join the club?
No. If you are looking to join our Academy then we only ask for enthusiasm and a desire to learn. Other squads (Development, Junior and Senior and Perfromance Squads) will have some criteria, though we do not expect you to be stroke perfect as that’s what our coaching develops.
Q. Can I pay monthly?
Yes, you can. Fees are payable monthly by direct debit on, or shortly after, the 7th of the month.

Q. How much does it cost to be a Dolphin?
There is an Annual Membership fee. The cost of this includes Club Membership and Swim England membership fees, along with County and Regional Fees. This fee is due at point of joining and every January thereafter.

  • £29 - Academy Swim School
  • £60 - 1st swimmer including parent membership for swimmer who are under 18yrs
  • £55 - 2nd or more swimmers in a family
  • £50 - Swimmers over 18yrs
  • £30 - Dual membership - If happens when you are a member of another club as well.
  • £TBC - Masters

The coach will advise which sessions you may attend, with the below fee structure in operation until August 2023. There is no obligation to swim more than once a week, we know some young athletes use swimming to complement their other activites, but we would love it if you did.

Our monthly prices differ depending on which Squad you will be in and how many times you want to swim a week.

Prices from September 2024 -

  1. Academy Swim School - £33/month
  2. Development Squad - £34/month (1 session/week) or £49/month (2 sessions/week)
  3. Senior and Junior Squads -
    • 1 session per week = £38/month
    • 2 sessions per week = £52/month
    • 3/4 sessions per week = £63/month
    • Seniors ONLY - 4 Sessions per week = £73/month

     4. Junior Performance (5 sessions/week - 6hrs + 1hr land) - £76/month

     5. Senior Performance (7 sessions/week - 9.75hrs + 1hr land) - £91/month

Q. What happens if a session is cancelled, do I get a refund?

In short, Yes! Academy and Senior and Junior Performance Squads will be refunded at the session rate (monthly fee divided by number of sessions), all other sessions will be refunded at a flat rate. This rate may not fully represent your session fee, this is due to the number of combinations of sessions available, and the corresponding rates. The flat rate represents a compromise. 

Refunds will be automatically taken off your next monthly fee (i.e. your DD payment will be less the following month.

No refunds will be given should you choose not to attend a session, or are unable to attend for a reason beyond the clubs control.

Q. How do I set up my direct debit with the club?

The club collects its monthly swimming fees by direct debit. This system is run by GoCardless so it simple and secure. Below is a set of simple steps and some FAQ’s to guide you through the process and hopefully answer any questions you may have.

You will be able to do this on a laptop, tablet or mobile device, but NOT through the SwimClub Manager mobile app. Please have your bank details to hand prior to starting.

  1. Login to your Swimclub Manager (SCM) account - https://app.swimclubmanager.co.uk/login . If you have forgotten your login details please request a new password via return of this email.
  2. On the FRONT PAGE of your SCM account navigate to the ‘Your Finances’ icon located on the main page and click to enter this. The icon is a small credit card. If you are on a mobile device your will need to scroll down the page quite a way.
  3. You will now be in the ‘My Finances’ section. There will be the tab in the centre to set up a Direct Debit. This is a simple step by step process which the system will guide you through on the GoCardless website.
  4. Once completed you will receive a few emails to confirm that this has been set up with GoCardless. If you have more than one swimmer in the club you will have just a SINGLE direct debit mandate with us. You will also notice a mandate on your bank account under the GoCardless name (ref Dursley***).

Q. Do I have to compete in races/galas/open meets?

There is no obligation to compete. We don't hide the fact that we are a competive club, but if you just want to swim for fun or fitness that is fine too. We have an ethos that swimming should be first and foremost fun, we won't make anyone compete if they are not comfortable doing so.

Those who want to race there will be lots of opportunity!

Q. What equipment do I need?
To get the most out of your training you need:

  • Swimming costume
  • Swimming hat- at competitions you need a club hat
  • Goggles, plus a spare set
  • Towel
  • Short blade training fins (short flippers)
  • Kick board
  • Pull buoy
  • Hand paddles
  • Drinks bottle 1L+

Swimming equipment can be found from a number of swimshop providers. We have partnered with Allens of Kingsbury who stock a great range of quality swim items, use our discount code DURSLEY10 for 10% off each purchase! The club also beneift from this too, so you get to save some money and help us at the same time...win win.